Information Technology Career Opportunities at SmartphonesPLUS
SmartphonesPLUS is a fast-growing leader in the electronics trade-in and reuse industry, operating one of the most trusted and widely used online trade-in platforms in the country. We make it simple for individuals and businesses to turn in their used smartphones, tablets, laptops, and other tech for into cash while reducing e-waste.
Our mission is to power the circular economy by extending the life of devices and promoting a more sustainable future. Every device we resell helps keep harmful materials out of landfills and puts technology back into the hands of those who need it.
Rooted in the core values of integrity, exceptional service, and fair pricing, SmartphonesPLUS is committed to delivering a seamless, eco-friendly experience that prioritizes transparency and customer trust. Since day one, we’ve been focused on making a meaningful impact, not just in the way people recycle their tech, but in how we redefine the value of used electronics.
Explore open positions below or on Indeed and discover how you can grow with us.
Pay: Up to $20.00 per hour
Location: Must work onsite in Hiawatha, Iowa
Daily Tasks Include:
- Test & Diagnose โ Use cutting-edge diagnostic software to evaluate smartphones and other electronics, ensuring accuracy in functionality assessments.
- Inspect & Inventory โ Manage and document inventory with precision, taking high-quality photos to showcase product condition.
- Process & Prepare โ Open and sort incoming shipments daily, prepping devices for testing and resale.
- Customer Engagement โ Communicate with customers to provide excellent service and accurate device evaluations.
- Collaborate & Adapt โ Work across departments to support inventory, logistics, and processing needs in a dynamic, team-oriented environment.
Skills & Requirements:
- Tech-savvy with a strong attention to detail and problem-solving skills.
- Comfortable using multiple software applications, Excel/Google Sheets, and email communication.
- Reliable and self-motivated, able to work independently with minimal supervision.
- Proficient in the use of email, Google Apps, Microsoft Excel
- Knowledge of using and operating a computer
- Self-motivated and strong work ethic
- Attention to detail
- Ability to work alone with little direction
- Problem-solving ability
- Responsible.
Qualifications:
- High school diploma or GED
- A valid driverโs license and reliable transportation
- Able to lift up to 50 lbs, work on your feet throughout the shift, and work efficiently in a fast-paced environment
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Vision insurance
- Employee discount
- Life insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
1331 Stamy Road
Hiawatha, IA 52233
Pay: Up to $60,000.00 per year
Location: Must work onsite in Hiawatha, Iowa
Job Description:
SmartphonesPLUS is seeking a confident, hands-on Floor Manager to lead daily operations, manage people across departments, and ensure productivity, quality, and accountability on every shift. This is a frontline leadership role. The Floor Manager is responsible for actively managing employees on the floor, addressing performance issues in real time, delegating work across departments, enforcing policies and safety procedures, and ensuring all daily processing and customer commitments are met.The ideal candidate is direct, communicative, and comfortable holding people accountable, while also knowing how to coach, motivate, and deliver constructive feedback. This role owns the shift from start to finish.
Key Responsibilities
Floor & People Management
- Actively manage employees across all departments during the shift
- Address performance issues, policy violations, and unsafe behavior immediately and professionally
- Provide clear direction, coaching, and constructive feedback
- Delegate daily tasks and priorities to each department based on volume and goals
- Ensure staffing coverage, productivity, and accountability throughout the day
Daily Operations Ownership
- Own the success of the entire shift from open to close
- Ensure all customer orders are processed, completed, and ready on time
- Monitor processing flow, bottlenecks, and workload balancing between departments
- Escalate and resolve operational issues quickly to avoid delays or errors
KPI, Quality & Production Management
- Ensure daily KPIs and processing goals are met or exceeded
- Track throughput, accuracy, and efficiency across departments
- Identify and correct issues impacting quality, speed, or compliance
- Report daily results, exceptions, and improvement opportunities to leadership
- Policy, Safety & SOP Enforcement
- Enforce company policies, SOPs, and safety procedures consistently
- Conduct floor walkthroughs to ensure compliance and organization
- Address safety concerns immediately and document incidents as needed
- Ensure employees are following proper handling and data security procedures
- Cross-Department Leadership
- Serve as the central point of coordination between departments
- Work closely with customer service to resolve returns, escalations, and exceptions
- Support intake, testing, inventory, logistics, and fulfillment as needed
- Step in operationally when required to keep production moving
Qualifications
- Bachelorโs degree in Business Administration, Operations Management, Supply Chain, Management, or a related field or equivalent relevant leadership and operations experience
- 2โ5 years of experience in operations, warehouse management, production supervision, or team leadership
- Proven experience managing people, including giving direct feedback and corrective coaching
- Strong communication skills and comfort addressing issues face-to-face
- Experience enforcing SOPs, policies, and safety standards
- Ability to prioritize, delegate, and manage competing demands
- Strong problem-solving and decision-making skills in a fast-paced environment
- Comfortable using spreadsheets, operational systems, and internal tools
- Ability to lift up to 50 lbs and work on your feet throughout the shift
Job Type & Schedule
- Full-time
- 8-hour day shift
- In-person only
Benefits
- 401(k)
- Dental insurance
- Vision insurance
- Employee discount
- Paid time off
- Retirement plan
Pay: Up to $45,000.00 per year
Location: Must work onsite in Hiawatha, Iowa
Job Description:
Weโre looking for a Customer Service Representative to join our team in Hiawatha, IA. In this role, youโll communicate directly with customers to provide exceptional service, answer questions, process orders, and help drive sales through excellent support and product knowledge. Youโll interact with customers through ecommerce marketplace messaging, email, chat, and phone calls helping to resolve inquiries, process returns or refunds, and ensure every customer has a positive experience.
This position is ideal for someone who enjoys helping people, pays close attention to detail, and is motivated by achieving goals and creating happy, long-term customers.
Duties and Responsibilities:
- Respond to pre-sale inquiries and ensure accurate, timely responses to product questions that drive conversions.
- Identify opportunities to upsell or cross-sell based on customer needs and order history.
- Partner cross-functionally with departments like sales, operations, and fulfillment to enhance quality and improve end-to-end processes.
- Use data and team feedback to evaluate support performance and recommend improvements to increase efficiency and customer satisfaction.
- Solve problems with creativity, critical thinking, and timely execution.
- Collaborate with marketing and sales teams to implement promotions and offers that improve conversion rates.
- Support company-wide initiatives and carry out other duties as assigned.
Qualifications:
- Associates degree in Business, Communications, Marketing, or related field (or equivalent experience).
- Available to work Monday – Friday 8:00 am – 4:30 pm CST.
- Strong written and verbal communication skills with a professional and empathetic demeanor.
- Highly organized and self-motivated, with excellent time management skills.
- Strong analytical and judgment skills with a solutions-oriented mindset.
- Comfortable working cross-functionally with various teams and departments.
- Demonstrated adaptability and ability to learn and implement new tools and processes.
- Proficient in Google Workspace (Docs, Sheets, etc.) and experienced in CRM/ticketing systems (e.g., ZohoDesk, Salesforce, Zendesk).
- Strong data entry, reporting, and analytical skills to track and assess team performance and KPIs.
- Familiarity with sales funnels, ecommerce sales metrics, and conversion tracking.
- Ability to balance customer satisfaction and revenue growth by identifying win-win solutions.
What Weโre Looking For:
- 3+ years of experience leading customer support or service teams, with a proven track record of success.
- Familiarity with customer satisfaction metrics, service-level agreements (SLAs), and team performance tracking.
- Strong problem-solving skills with the ability to thrive in a fast-paced, ever-changing environment.
- Sales acumen with the ability to identify and close customer sales opportunities.
- Experience managing or contributing to ecommerce sales pipelines through support interactions.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
1331 Stamy Road
Hiawatha, IA 52233