SmartphonesPLUS started as an electronic buyback company that has grown into a full device lifecycle company offering buybacks, repairs, and refurbished devices for sale. We have become one of the leading companies for all mobile needs online and locally for consumers and businesses.
We currently have two retail locations in Cedar Rapids and Coralville, IA. We are in need of the right people that are going to help us grow and improve our business.
If you love to learn about new technology, marketing, sales, and/or electronic repairs we encourage you to apply to one of our open positions!
- What we are looking for: SmartphonesPLUS is looking for an individual that is sales and customer service oriented to help run a store. You will be responsible for selling cell phones, tablets, smartwatches, a variety of device accessories, and phone repairs. A willingness to learn basic phone repairs (screen, battery replacements, etc.) is required. You will have the opportunity to learn more advanced repairs, if interested.
If you have worked in a sales position, cell phone store, or wireless carrier you would be a great candidate for this position!
Base Pay + unlimited commission, bonuses, and tips!
Daily Tasks Include:
– Helping customers find the right phone, tablet, or accessories that fit their needs
– Answering customer’s cell phone and iPad / tablet repair/technical questions and provide technical support
– Provide phone/tablet repair and device trade-in quotes in person, over the phone, email, and through social media
– Diagnosing smartphone and tablet issues
– Successfully repairing smartphones and tablets
– Accurately use our point of sale (POS) software to record customer and device information
Skills & Requirements:
- A good working knowledge of electronics (phones, tablets, laptops, and smartwatches).
- Excellent customer service skills as well as oral and written communication skills.
- Able to build quality relationships with customers.
- Results-oriented. Must be able to meet and increase monthly sales goals.
- Able to manage and be responsible for day-to-day operations of the store (opening/closing procedures, inventory ordering/counts, posting on social media, answer customer inquiries via phone, email, and social media).
- Proficient in the use of Google Apps & Microsoft Excel.
- Self-motivated and strong work ethic.
- Provides customers with courteous, friendly, fast, and efficient service.
- Attention to detail.
- Problem solving ability.
- A valid driver’s license and reliable transportation.
- A flexible schedule.
- Responsible & honest.
Experience:
- 2+ years of customer service
- 1+ years of sales, management, and/or marketing experience
Work environment:
- Positions available in Cedar Rapids and Coralville, IA
Communication methods used:
- In person
- On the phone (call and messaging)
- Social media
Job Type: Full-time
Competitive Pay: Up to $15.00 per hour base pay + Commission + Bonuses + Tips
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
- The store is closed on major holidays
Supplemental Pay:
- Bonus pay
- Commission pay
- Tips
- What we are looking for: SmartphonesPLUS is looking for an individual that is customer service oriented. You must be a knowledgable and fast learning individual as our industry is always evolving with new technology (must stay up to date on industry news/knowledge). The right candidate must be able to diagnosis phone and tablet repair issues that customers ask. A willingness to learn basic phone repairs (screen, battery replacements, etc.) is required.
Skills & Requirements:
- A good working knowledge of electronics (phones, tablets, laptops) in general.
- Excellent customer service skills as well as oral and written communication skills.
- Able to build quality relationships with customers.
- Results oriented. Must be able to meet and increase monthly sales goals.
- Able to manage and be responsible for day-to-day operations of the store. (opening/closing procedures, inventory ordering/counts, posting on social media, answer customer inquiries via phone, email, and social media)
- Proficient in the use of Google Apps & Microsoft Excel.
- Self-motivated and strong work ethic.
- Provides customers with courteous, friendly, fast, and efficient service.
- Attention to detail.
- Problem solving ability.
- A valid driver’s license and reliable transportation.
- A flexible schedule.
- Responsible.
Experience:
- 1+ years of customer service
- Cell phone, tablet, or computer repair (Preferred)
Salary:
- Up to $15.00/hr + commissions & bonuses
Work environment:
- Retail Cedar Rapids, IA
Communication method(s) used:
- In person
- On the phone (call and messaging)
Daily Tasks Include:
– Provide excellent customer support via email and over the phone.
– Accurately test the functionality of electronic devices (mainly cell phones) and record the finding.
– Sorting and evaluating devices based off model, condition, and cellular network.
– Identify issues with cell phone hardware or software.
– Inventory and evaluate customers devices that are being received daily.
– Meet daily processing goals.
– Pack and ship devices.
– Create marketplace listings to sell devices.
– Take photos of devices to keep records and to show customers when we sell them.
Skills & Requirements:
– Good working knowledge of electronics (phones, tablets, laptops) in general.
– Excellent customer service skills as well as oral and written communication skills.
– Proficient in the use of email, Google Apps, Microsoft Excel
– Knowledge of using and operating a computer
– Self-motivated and strong work ethic
– Attention to detail
– Ability to work alone with little direction
– Problem-solving ability
– A valid driver’s license and reliable transportation.
– Responsible.
Qualifications:
– High school diploma or GED
– Strong customer service knowledge
– Strong attention to detail
– Excellent written and verbal communication skills
– Proficient with Microsoft Office and email communication
Job Type: Full-time
Pay: Up to $14.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
What we are looking for: We are looking for a manager to run the store operations and manage a team of employees. At SmartphonesPLUS we value and provide outstanding customer service on a daily basis with every customer that walks through our doors. We take pride in helping our customers find the device that is right for them by providing them with our product knowledge. We consistently provide top notch devices and repairs for our customers. You will be responsible for making sure our Coralville location provides the quality of devices, repairs, and customer care that are up to the SmartphonesPLUS high standards.
SmartphonesPLUS is looking for an individual that is sales and customer service driven to help run the Coralville store. You will be responsible for increasing sales, and brand awareness in the community. We are expanding our Coralville location from the Coral Ridge Mall to a new store on 2nd St in Coralville that will expand our device offerings. In this position you will work directly with the owners of the company to help grow and market the new location. You will be responsible for maintaining our reputation in the community and partnering with other businesses to promote our products and services. You will be an integral part in the company’s path to becoming the largest provider of certified pre-owned cell phones and other devices in the state and beyond!
Responsibilities
- Develop business strategies to raise our customer pool, expand store traffic, and optimize for profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
- Ensure high levels of customers satisfaction through excellent service
- Customer outreach to increase productivity and drive sales
- Complete store administration and ensure compliance with policies and procedures
- Develop and optimize processes and procedures to help other staff succeed at achieving business goals.
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
- Additional store manager duties as needed
Skills
- Proven successful experience as a retail and/or sales manager
- Powerful leading skills and business orientation
- Customer management skills
- Strong organizational skills
- Good communication and interpersonal skills
Requirements:
- Bachelors degree or higher
- Results-oriented. Must be able to meet and increase monthly and annual sales goals.
- Able to manage and be responsible for day-to-day operations of the store. (opening/closing procedures, inventory ordering/counts, posting on social media, answer customer inquiries via phone, email, and social media)
- Proficient in the use of Google Apps & Microsoft Excel.
- Self-motivated and strong work ethic.
- Provides customers with courteous, friendly, fast, and efficient service.
Work environment:
- Retail in Coralville, IA
Communication method(s) used:
- In person
- On the phone (call and messaging)
SmartphonesPLUS provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: $40,000.00 – $60,000.00 per year