Daily Tasks Include:

– Provide excellent customer support via email and over the phone.
– Accurately test the functionality of electronic devices (mainly cell phones) and record the finding.
– Sorting and evaluating devices based off model, condition, and cellular network.
– Identify issues with cell phone hardware or software.
– Inventory and evaluate customers devices that are being received daily.
– Meet daily processing goals.
– Pack and ship devices.
– Create marketplace listings to sell devices.
– Take photos of devices to keep records and to show customers when we sell them.

Skills & Requirements:

– Good working knowledge of electronics (phones, tablets, laptops) in general.
– Excellent customer service skills as well as oral and written communication skills.
– Proficient in the use of email, Google Apps, Microsoft Excel
– Knowledge of using and operating a computer
– Self-motivated and strong work ethic
– Attention to detail
– Ability to work alone with little direction
– Problem-solving ability
– A valid driver’s license and reliable transportation.
– Responsible.

Qualifications:

– High school diploma or GED
– Strong customer service knowledge
– Strong attention to detail
– Excellent written and verbal communication skills
– Proficient with Microsoft Office and email communication

Job Type: Full-time

Pay: Up to $14.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

What we are looking for: We are looking for a manager to run the store operations and manage a team of employees. At SmartphonesPLUS we value and provide outstanding customer service on a daily basis with every customer that walks through our doors. We take pride in helping our customers find the device that is right for them by providing them with our product knowledge. We consistently provide top notch devices and repairs for our customers. You will be responsible for making sure our Coralville location provides the quality of devices, repairs, and customer care that are up to the SmartphonesPLUS high standards.

SmartphonesPLUS is looking for an individual that is sales and customer service driven to help run the Coralville store. You will be responsible for increasing sales, and brand awareness in the community. We are expanding our Coralville location from the Coral Ridge Mall to a new store on 2nd St in Coralville that will expand our device offerings. In this position you will work directly with the owners of the company to help grow and market the new location. You will be responsible for maintaining our reputation in the community and partnering with other businesses to promote our products and services. You will be an integral part in the company’s path to becoming the largest provider of certified pre-owned cell phones and other devices in the state and beyond!

Responsibilities

• Develop business strategies to raise our customer pool, expand store traffic, and optimize for profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Ensure high levels of customers satisfaction through excellent service
• Customer outreach to increase productivity and drive sales
• Complete store administration and ensure compliance with policies and procedures
• Develop and optimize processes and procedures to help other staff succeed at achieving business goals.
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance
• Additional store manager duties as needed

Skills

• Proven successful experience as a retail and/or sales manager
• Powerful leading skills and business orientation
• Customer management skills
• Strong organizational skills
• Good communication and interpersonal skills

Requirements:

• Bachelors degree or higher

• Results-oriented. Must be able to meet and increase monthly and annual sales goals.
• Able to manage and be responsible for day-to-day operations of the store. (opening/closing procedures, inventory ordering/counts, posting on social media, answer customer inquiries via phone, email, and social media)
• Proficient in the use of Google Apps & Microsoft Excel.
• Self-motivated and strong work ethic.
• Provides customers with courteous, friendly, fast, and efficient service.

Work environment:

• Retail in Coralville, IA

Communication method(s) used:

• In person
• On the phone (call and messaging)
• Email

SmartphonesPLUS provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $40,000.00 – $60,000.00 per year